FAQ

SHIPPING

SHIPPING SERVICE:
All packages are shipped out using USPS.

FULLFILLMENT:
Processing time is 1-14 business days once payment is complete. Orders placed on weekends or holidays will ship out the next business day.

RETURNS

I will give 100% refund or replacement if the mold is defective or damaged.

It MUST be unused and inspected before I issue the refund or exchange. Once the mold is used I will no longer accept exchanges or refunds.

If you need to return a mold you must contact me within 7 days of receiving the mold. The mold must be shipped back within 14 days of agreement of return.

B-Grade molds are not eligible for refunds and are sold as is.

CUSTOMS

My customs is currently full. You can sign up for my waiting list here. I typically have a 2-3 month wait.

PRE-ORDERS

Sorry I cannot do any pre-orders or reservations.  If a mold is sold out please try again next time I restock.

INTERNATIONAL SHIPPING

If you would like international shipping please send me a message with your location.  Because of COVID and Political factors out of my control shipping takes 1-3 months after it is dropped off at the post office.  The package will typically sit at an international distribution center for at least a month. There may also be fees when you pick it up which you will be responsible for. 

RESTOCK

I restock molds every Sunday.

 

MOLD USAGE & CARE:

Do not torch your resin while it is in the mold!!! The resin and mold will fuse together.

BUBBLES IN YOUR RESIN/EPOXY:
Try to get rid of the bubbles while they are in the mixing cup! You can put your mixing cup in a bowl of hot water. Slowly stir, then let the resin sit and they will rise to the top. You can use a lighter or heat gun on low. Only do this while the resin is in the mixing cup, not while it is in the mold! I strongly suggest using a release agent or silicone oil, prior to pouring the resin in the mold.

DO NOT USE A TORCH TO POP BUBBLES:
Excessive heat of any kind will cause the resin to fuse with the mold. It is more likely to tear and become damaged. Torching resin also causes some resins/epoxies to release harmful fumes. 

Make sure you are following your resin brand instructions and following their guidelines on pour depth. Make sure you are not pouring resin at high temperatures. We are not responsible for any exothermic reactions that can occur by not following your resin brand guidelines/recommendations. 

MORE DON'TS:
Do not wipe your mold with rubbing alcohol or harsh chemicals, it will dull the shiny finish. Do not use paper towels or your fingernails on the mold, it will scratch it. Do not use the mold for any cooking applications.

CLEANING:
Wear gloves while handling the mold to prevent fingerprints and scratches. To remove dust or fingerprints gently use a piece of tape, press, gently rub, and lift. You can wash your mold with a mild soap. Pat dry with a lint-free cloth or let air dry, face down.

STORING:
Store your mold in a cool, dry place. Store it in the bag you received it in to keep dust and hair off of it.

USAGE:
Caution, these silicone molds are for art & craft use only. Do not use the mold for any cooking applications. This silicone is industrial grade, not food grade. Do not use with high temperature materials like liquid metals. Molds can be used with the following materials: soap, resin, epoxies, UV resin, polymer clay, and concrete.

RESIN SAFETY:
While using resin/epoxy, please follow all safety protocols like wearing gloves, a respirator, and eye protection. Educate yourself!